Leveraging art and science simultaneously, Known investigations uncover deeper truth, enabling businesses to make knowledge based decisions.
Known brings together world class resources to deliver a full spectrum of intelligence services. With international experience and an inquisitive DNA, we find the answers hidden in the gaps between information, analysis and cognition.
We are critical thinkers, curious researchers, behavioural experts, data junkies and intuition nerds. With experience from Law Enforcement, academia, the legal world and the investigation industry. This multidisciplinary expertise enables us to access the broadest range of tools and support a multidimensional and abstract approach.
We use a combination of proprietary technologies and human intelligence to unearth unique sources, identify unusual patterns or irregularities, understand and predict human behaviour and apply intuition to create actionable outcomes.
When an organization suspects one of its trusted employees or partners is behaving dishonestly or unethically, the matter needs to be managed swiftly, discreetly and decisively. We complement existing legal and accounting channels with proprietary technology, on-the-ground surveillance and investigation to clarify and address the situation.
To make the right decisions and take action confidently, businesses need access to the deeper story beyond the surface. Known uncovers the information and assembles the multidimensional picture the organization needs to make informed decisions about executive hires, mergers and other key business decisions.
As valued external resources or fully embedded members of your internal investigative department, our team provides specialized skills and expertise required to resolve complex and sensitive issues. We also provide training, policy creation and department architecture to create self-sufficiency and resilience.
Protecting your organization’s intellectual property fosters innovation and safeguards your market advantage. We specialize in helping tech firms identify and rectify the theft of IP assets by internal and external actors. Services include resolving active IP threats and setting up self-managed, in-house protection programs.
An organization can be exposed to legal, financial and reputational risk when employees, executives or partners behave unethically. We examine both individuals and organizational structures to enable our clients to identify potential and emergent risks, reduce or control the liabilities, and protect themselves from future risks.
As a multidisciplinary investigation agency with global reach, Known supports a diverse clientele including enterprises, professional services, regulatory bodies and those with complex problems that need to be accurately informed.
Clients turn to us for help with complex, high-stakes situations that require specialist services, ingenuity and finesse. While other firms cover pro forma requirements, Known is trusted to serve an elevated need.
Our clients are motivated to discover insights, hiring us not only to address current issues, but revisit past investigations that failed to resolve the issue satisfactorily or yield the information required.
A top global manufacturer of packaging solutions suspects a former employee of stealing a valuable client.
A company that designs and produces security imaging devices suspects their engineering team of a defection.
A Nth American transportation conglomerate suspects employee theft, questionable WCB claims and over billing.
Challenge.The company suspected that a former employee was soliciting a valued company client whose business was worth millions of dollars.
To verify the rumour, the company needed to confirm that the former employee was actively pursuing a business relationship and breaching the nondisclosure and noncompete covenants in their employment agreement. Because the company intended to pursue legal action against the former employee, all surveillance and information-gathering needed to be legally admissible.
Approach.Known gathered information about the former employee (the "subject") to determine their influences, motivators and vulnerabilities.
Known also coordinated complex human and technological surveillance in real time to monitor the subject’s movements as they journeyed to multiple meeting destinations that involved several airports and North American flights. By surveilling the subject closely, Known was able to provide the company with definitive, legally admissible evidence, including intercepted conversations and documents.
Results.The company received in-depth information that not only confirmed the rumours but gave them the intelligence they needed about the substance of the meetings. They intervened with their former client, repaired the relationship and retained the valuable business.
They were also able to weigh the advantages and risks of legal action, ultimately making the decision to rehire the former employee to neutralize rather than undergo the reputational and financial risks of a costly legal battle.
Challenge.A company's senior engineering team suddenly and unexpectedly departed en masse at a pivotal stage in the company’s growth.
The C-Suite feared the group planned to join a competitor, bringing with them a new technological discovery developed during their tenure with the company. This would have devastating consequences, including the loss of valuable IP and competitive advantage. The company needed the truth so that they could take preventive action.
Approach.Using a combination of leading-edge technology and human surveillance, Known catalogued each subject's lifestyle and financial situation.
To analyze and assess their movements and motivations over a period of six weeks spending habits, banking activity and social interactions were all monitored. Simultaneously, a Known agent used social engineering to gain the trust of the subject group so that they could infiltrate and record the private meetings the group was holding during business hours.
Results.With a complete picture of each subject's lifestyle and access to the group's private meetings, Known was able to confirm that there was no risk of defection or loss of IP to a competitor.
This enabled the company to confidently move forward with their existing business strategy. It also gave them the opportunity to review their employment and departure procedures and documentation in order to further protect the company’s IP and talent assets.
Challenge.A new Director of HR joined the company and was concerned by the questionable and unaccountable hiring practices they observed.
They suspected that this had enabled a small group of employees to steal, underperform, overbill and abuse the worker compensation system for years without being detected. The company wanted to address the issue and send a clear message by taking legal action against the perpetrators, but first they needed to collect enough admissible evidence to support the case.
Approach.Known applied advanced technologies and creative surveillance solutions to overcome the challenge of conducting evidence from subjects who travelled on quiet roads and worked in unpopulated, rural areas.
Despite the difficulties in maintaining surveillance, Known ensured that all information and evidence were collected in accordance with legal best practices to ensure that they would be admissible in court. This included respecting privacy requirements and recording illegal behaviours on multiple occasions to prove a pattern of wrongdoing.
Results.The investigation yielded the proof needed to pursue legal action against the portion of the workforce that was harming the company.
The results included the dismissal of key instigators and appropriate disciplinary action taken on the remaining staff. The initiative was so successful that the company is now working with Known to roll it out in several other operational regions where they suspect similar issues are impacting company culture and revenues.
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